Making Hotel Housekeeping part of your guests experience is a win-win situation
30 January 2019
Hotel Housekeepers are usually behind the scenes but a survey from the professional division of Miele has revealed that making them more customer-facing could be the secret to an outstanding guest experience.
In the survey, 96% of housekeepers said they like receiving positive feedback and 86% want to meet hotel guests - these being the two most commonly sought-after aspects of the job. 80% also said that they liked taking responsibility for customer experience - suggesting that housekeeping staff may have as much to offer in this area as front of house staff do.
It would be interesting to hear your opinions on this topic…