Hotel Housekeepers are usually behind the scenes but a survey from the professional division of Miele has revealed that making them more customer-facing could be the secret to an outstanding guest experience.
In the survey, 96% of housekeepers said they like receiving positive feedback and 86% want to meet hotel guests - these being the two most commonly sought-after aspects of the job. 80% also said that they liked taking responsibility for customer experience - suggesting that housekeeping staff may have as much to offer in this area as front of house staff do.
It would be interesting to hear your opinions on this topic…
https://cleaningmag.com/news/survey-make-housekeeping-part-of-your-guest-experience
